10/7/2023 0 Comments Td bank and passwordsafe![]() The Toronto-Dominion Bank, London Branch, 60 Threadneedle Street, London, EC2R 8AP ![]() This includes the following legal entities: Power, a firm that conducts analysis on multiple sectors including financial services, that found bank customers deemed by their bank as more financially "unhealthy" were far less satisfied with their bank' customer service and two times more likely to be charged fees.The Privacy Notice applies to all individuals, including Directors, Trustees, Board Members, Beneficial Owners, Corporate, or Client/Counterparty Employees whose data is protected by TD Securities, Europe and Asia-Pacific. "It's also possible that a small business owner like Hancharyk and the vendor she was working with aren't priority clients". "This can happen to any small business," he said. Robert Kerton, a professor emeritus at the University of Waterloo who specializes in consumer economics and helped create the federal Financial Consumer Agency, which enforces consumer protection laws, told CBC Toronto it's unreasonable that TD took more than a week to unlock the bank accounts.įor one thing, the bank should have allowed the vendor to go to the closest branch to prove their identity, he said. Hancharyk found the whole experience "beyond stressful." Banks should face penalties: professor The bank did not respond to questions from CBC Toronto about why it identified Hancharyk's e-transfer as fraud, or how it identifies potential fraud. "I can share that if there is a suspicious transaction on an account, it may be flagged as potential fraud and out of an abundance of caution and protection for the customer, there may be a temporary hold placed on the account for review," said Ashleigh Murphy, the senior manager of corporate and public affairs at the bank. Go Public TD Bank customer lost $480 after e-transfer cancelled - despite having autodeposit The vendor lives more than six hours away, in an Indigenous community north of Parry Sound, and could not make the trip anytime soon, said Hancharyk. TD Bank told Hancharyk if she wanted her accounts unfrozen, the vendor, who also banks with TD, would have to come in to one of the bank's branches in Toronto to prove their identity, she said. The $50 was the fee from a vendor to rent a booth at the Indigenous crafts market that Hancharyk and colleagues are planning for the fall, to be held at the Cecil Community Centre on Sept. "They were saying the e-transfer I had received was marked as fraudulent," she said. ![]() "I was really embarrassed." Vendor told to travel from remote community: woman The next morning on July 17, when Hancharyk tried to pay for a coffee, her card was declined, and she received a notification that both her chequing and savings accounts were suspended, she said. On July 16, another small business owner sent her a $50 e-transfer to her personal account. Hancharyk is a small business owner selling earrings that reflect her Indigenous heritage, and says she is regularly paid by e-transfer. "But TD refused to tell me why they can't fix it." "I was crying on the phone with them," Hancharyk said. Now, left with no answers, she's worried it could happen again. Siera Hancharyk told CBC Toronto what she sees as the bank's lack of transparency is concerning, saying it would not explain why the transfer was flagged, was slow to resolve the issue and was inflexible on how the issue could be resolved. A Toronto woman says TD Bank locked her out of her accounts for over a week after it said an e-transfer she received from a small business could be fraudulent.
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